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• A payment of £15 will be taken for any missed or cancelled appointments given no less than 48 hours' prior notice.

• Please ensure that your pet has been given the opportunity to be relieved before entering the grooming salon.

• Please do not feed your pet within 30 minutes prior to their appointment.

• You are responsible for keeping your pet up to date with their vaccinations.

• Puppies will only be groomed if they’ve had BOTH vaccinations. The groom can only proceed once two weeks have passed after the second injection.

• You must inform me of any medical conditions and any medications that your pet is currently taking. You may be asked for a letter from your vet stating that your pet is healthy to be groomed before the groom is carried out.

• I will not groom any dog that has been microchipped within the last 24 hours.

• I reserve the right to refuse to groom any pet without reason. This includes if your pet appears to be unwell at the time of the appointment.

• I reserve the right to refuse any customer without reason.

• I reserve the right to cancel a groom if, in my opinion, it could affect the pet's welfare to start or continue a groom or if there is a risk of injury to me.

• I will not groom any dog is registered under the Dangerous Dogs Act 1991, the Dangerous Dogs (Amendment) Act 1997 or any further amendments to this Act. This includes any dog that is, or is crossed with a Pitbull terrier, Japanese tosa, Dogo Argentino, fila Brasilerio or XL Bully.

• Pets which are pregnant or in season will not be accepted for a groom.

• If fleas or ticks are found during the grooming process, your dog will receive flea treatment to kill the parasites and charged the full groom amount plus £10 to cover costs of insecticidal shampoo and disinfection/fumigation of the salon and soft furnishings.

• If, in my opinion, I believe that your pet requires immediate veterinary attention whilst in my care, you agree that your pet will receive this attention.

• Any dogs that are aggressive towards me may need to be muzzled. It is the owner's responsibility to inform me if they do not wish their pet to be muzzled. Refusal may result in the groom not taking place.

• I strongly advise you insure your pet. Whilst I take all reasonable precautions when your pet is left with me its entirely at your own risk and I will not accept any responsibility for any loss, injury, death or illness suffered by your pet whilst in my care.

• I will not be liable for any loss/damage to personal items.

• I reserve the right to amend these terms and conditions from time to time without notice.

• Photographs may be used on the In The Dog House website, socials, and printed promotional documents. Please let me know if you prefer your dog not to be photographed and have its picture on any of our social media.

• By law all data is treated with strict confidentiality and under no circumstances will it be shared with any third party.

 

 

Matted Dogs and Clipping Policy

I will endeavour to groom your dog to your requirements, which will be discussed during your dogs consultation, however if your pet's coat is excessively matted, the matted coat will be clipped (shaved) out. Depending on the severity of the matted coat, there may be an additional charge in addition to the grooming price, with targeted de-matting (such as under the legs and behind the ears) at £5 or general de-matting over the body at £10 for up to a maximum of 15 minutes. After this 15 minute point, I will recommend a clip off for the dog's welfare as per our Clipping Policy, which means that it may not be possible to achieve the style you desire. My primary concern is to relieve any distress or discomfort your pet may be experiencing as a result of their severely or excessively matted coat. You will be made aware of any additional costs during your consultation. Please refer to the Clipping Policy which is available in my salon for further details if required.

 

Double Coated Breeds

I will not clip off any dog that has a double coat without veterinary direction supplied to me in writing. Clipping a double coat can have a detrimental effect on a dog's coat regrowth, leaving the dog with no protection from the elements. I can only clip out small areas to make the dog feel comfortable (i.e., at the groin or under armpit).